Shipping policy

SHIPPING

The buyer is responsible for shipping.

If you choose a shipping method that does not include insurance and your item is lost in the postal system, we will not refund the purchase price.   

If you choose a shipping method that does include insurance and your item is lost in the postal system,  please take your tracking number and printed receipt to your local post office and file a claim. We do not file claims on your behalf (there are special situations where Brushes with a View will need to contact the courier. Please let us know if you need assistance). 

All shipping costs are your responsibility, If you are exchanging an item, you are responsible for paying shipping to send it back to us, and for us to ship the new item to you.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

International orders may incur additional fees depending on your customs office. These fees are your responsibility to pay. Should you reject your package because you do not wish to pay these fees, you will not be refunded If the package is returned to us and you change your mind and wish to have us send the package again, you will need to pay the additional shipping fee to do so.  

FIRST CLASS INTERNATIONAL MAIL AGREEMENT:

By continuing to use the service USPS First Class Mail International you will be agreeing to the following terms*:
 
1. Brushes with a View  does not provide insurance on First Class Mail, neither does USPS
2. There is absolutely nothing Brushes with a View  Customer Service can do to speed the delivery/customs process on these orders
3. Once the item leaves the United States, we cannot provide tracking for the item or inquire about its status
 
Brushes with a View  always recommends an insured shipping option such as UPS or DHL International.